It’s remarkable what technology can teach us about ourselves, especially when it all goes wrong. When we’re at our lowest. The lowest of the lows. Down deep in that great digital pit of despair. Drowning in bits and gigs and bandwidth and lots of other strange names that you know guys with goofy eyeglasses once came up with: “Yeah, this will mess with their minds. Let’s call it a ‘Flamingshnagel!’”
I hate those guys!
I learned a lot about myself this past week after my daughter permanently locked herself out of her iPhone by accident – yes, you read that right — and then the Phantom of the Modem wreaked WIFI havoc and killed our Internet. Lowest … of … the … lows! Two tech trials that tested my mettle and gave me a glimpse at who I REALLY am. It was ugly, and here is what I learned:
• I’m really bad at spinning bad news. When my daughter locked herself out of her phone after changing her passcode, but mis-remembered the number, she went on to exceed the number of tries Apple allows you before they lock you out completely. It’s a security technique that doubles as cruel torture for teens. But no worries. All you have to do is reset the phone and then restore it to the most recent backup. You know, when you last plugged it into a computer to save all of those precious images, files, contacts and settings? You know, the thing you’re supposed to do at least monthly? You know … you did do that, right? Because if you don’t, you’ll have no choice but to deliver this kind of report to a distraught 15-year-old: “So, the good news is, I was able to find a backup. Pretty good news, yeah? Pretty impressed with myself. Now, in ever-slightly worse news … uh … it’s a backup from 2017. But … BUT, that’s better than 2015, right?” No good way to sugarcoat that one.